Being Mr. Kenny

So Maynard’s wrote back :D I wrote to them a while ago to jokily complain about the proportion of sweets in one of the packets. And they wrote back this morning!

Dear Mr Kenny,

I am very concerned that you had cause to contact us about Maynards Wine Gums, and I would thank you for taking the time and trouble to bring this matter to our attention.

Maynards Wine Gums are mixed in such as way as to reflect the preference of consumers - according to our market research. In the automated packing process it is possible that a precise measure of colours or flavours may not be duplicated over a period of time, however, in all cases the weight and value will be the same.

It is our intention to manufacture every packing to the correct specification and we regret that the selection kindly brought to our attention was not to your entire satisfaction.

Please accept our apologies for the disappointment and inconvenience caused. I hope you will use the attached refund for £2.00 to purchase and enjoy further supplies of Trebor Bassett’s confectionery. Thank you once again for taking the trouble to contact us.

I love it completely. This is the second time that Cadbury’s has bothered to respond to one my frivolous letters! I’m going to spend the £2 on … wine gums again.