Hooray for customer complaints letters

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My housemate recently found this:

From a letter to B&Q Customer Service:

Dear Sir/Madam

My congratulations to you on getting a yacht to leave the UK on 28th November 2004, sail 27,354 miles around the world and arrive back 72 days later.

Could you please let me know when the kitchen I ordered 96 days ago will be arriving from your warehouse 13 miles away?